It's as easy as clicking 1 – 2 – 3. Once you've found a product that you like, simply click the 'Buy now' button next to the bouquet to be taken to our easy 3-step checkout.
During checkout, you'll be asked to provide the name and address of the person to whom you're sending the gift, your own invoicing address and your credit card details.
Of course, you'll also get to choose a delivery date and time and, compose a card message.
Throughout the whole speedy process, you can rest assured that all your details are stored and transmitted securely, and never ever shared with anyone else. Ever.
Absolutely. Please call us on 1800 461 4825. You can leave us a note via email if you're visiting outside our office hours, and someone will get back to you pronto in the morning.
Yes, you will receive emails informing you when your order has been dispatched as well as once it has been delivered. On occasion, the delivery confirmation email is sent out some time after the order has been delivered.
If you have chosen a timed delivery option (e.g. before 10.00 a.m. or before noon) and the order has not arrived before the designated time, please wait until after that time before contacting us as we are not able to provide more accurate information.
If you have chosen an 'all day' delivery slot and the order has not arrived before 6.00 p.m., please contact our customer services team immediately via the 'email us' or use our “live chat” service and one of our customer service agents will call you back to help you resolve the problem.
If you wish to amend your order, simply complete either of the forms accessed via the 'email us'. Please ensure that you have the order reference number, the recipient's postcode and delivery date to hand.
Please note that we can only guarantee to accept amendments if they are received at least 24 hours before dispatch of your order
Our customer services department is open Monday to Friday, 8.00 a.m. to 6.00 p.m., and Saturday 9.00 a.m. till 1.00 p.m. You can contact our customer services team via phone during these times or via email Please note that, at some times, our customer services team may not be able to answer your call immediately. We therefore recommend that you try the “live chat” service available on our website.
Although we offer a number of delivery options (between 8.00 a.m. and 6.00 p.m., before 10 a.m. and before noon), we are unable to accommodate specific requests for delivery other than within these delivery times.
This is because our couriers need to consider the most optimal route for all the deliveries they are making.
What can I do to ensure that my order is delivered successfully?
A successful delivery depends on accurate information: the full name, address and postcode of the recipient. Delivery instructions (which can be added at checkout) are also useful if the property is difficult to locate or if the recipient is at a business, university or hospital. Here, as much information as possible (floor numbers, departments, etc.) really helps.
Can you deliver gifts to business addresses or hospitals?
You bet we can. It's very important, however, that you provide full and accurate information about a recipient in hospital, including full name, ward number and full hospital address.
For business addresses, please ensure that you use timed deliveries to make sure that your order is delivered during office hours. This is very important as our standard deliveries are made between 8.00 a.m. and 6.00 p.m.
What happens if the recipient isn’t in when you deliver?
We do our best to ensure the recipient receives your floral gift. In the event they are not present we may leave the order securely on the property (we exercise sensible discretion; order safety is high on our list of priorities), or leave the flowers with neighbors,
Either way, a card will be left at the recipient's address to inform them where the flowers have been left.
In the event that we're unable to leave the order securely on the property or with a neighbor, the flowers will be brought back to our depot and we'll contact you to arrange a redelivery.
I’ve not received an order confirmation, what should I do?
We automatically send out an order confirmation email once we receive your order. However, sometimes customers do not receive these emails. If you want to double-check that we've received your order, please email us (quoting your name and the recipient's postcode and delivery date)
What is the quickest way of contacting you if I’m having trouble paying for my order?
If your payment has failed, it is very important that you try to contact us as soon as possible as, without payment, we are not able to deliver your order.
During our office hours, the best ways to contact us is to call our 1 800 number
Please note that you are advised not to provide credit card numbers via email. For your security, we recommend using our telephone-based customer support (which is completely secure) to make payment.
If we do not receive payment before we need to prepare your order for dispatch, we regrettably cannot deliver the order. It is therefore very important that you contact us as quickly as possible after receiving this notification of failed payment.
There are a number of reasons why your payment could have failed. The most common reasons are that the bank has declined the card, the security code is incorrect, or the card limit has been exceeded. Sometimes, a credit/debit card may work on some e-commerce websites, but not on others. This is outside our control.
The recipient has told me that they haven’t received the order, what should I do?
Please fill in the 'email us form' or use the “live chat” service at the top of the page and one of our customer service agents will contact you to help you resolve the problem.
The recipient has told me that the flowers weren’t what I ordered, what can I do?
In rare circumstances, our florists need to make last-minute changes to the flowers that they use to make up the arrangements.
Although this is regrettable, it is normal practice due to the possibility of damaged or poor quality flowers being received from the growers, as stated in our terms and conditions.
Where it is necessary to substitute flowers, we will do our best to inform you before the flowers are dispatched. However, in some cases this is not possible.
Rest assured that our florist would always use flowers that are of a similar style and color and of equal or greater value to your original order.
If you are not happy with the substitution that has been made, please fill in the 'email us' form or use the live chat' service and our customer services team will do their best to ensure that a redelivery of your original order is made at a time that best suits the recipient.
The delivery confirmation shows that my order was left in a secure place, what does this mean?
In the event that we are unable to leave your order with the recipient, we will try to leave it securely on the property. If this is the case, our drivers will leave a message card for the recipient telling them where order is.
I ordered for a timed delivery slot, but they were delivered late, what could I do?
Due to unforeseen circumstances, our drivers may not reach the recipient's address on time. Clearly, this isn't ideal and if our drivers think that they may arrive late, we will do our best to inform you and/or the recipient.
If you are unhappy that the order arrived later than the delivery slot that you requested, please fill in the 'email us' form or call us at 1 800 461 482 and one of our customer service agents will contact you to help you resolve the problem.
We do our very best to ensure that your recipient receives the products you have ordered. However, sometimes there are problems that prevent us from delivering. These include the recipient not being at home; our drivers being unable to find somewhere secure to leave the order, problems with the delivery address provided. Where possible, the details above provide the reason why we weren't able to deliver.
Without a complete address and postcode, we are unable to guarantee to deliver your order. It is therefore very important that the address is complete and that it matches the postcode provided.
WOW...what a service. Not only did you exceed my expectations but you did so with ease. And to know that you are also helping bring clean water, food and medical attention to the men, women, and children suffering in Africa is fantastic....you guys ROCK!!!
